Reviews

from our CUSTOMERS near Jerome!

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  Findlay Toyota Service Department was extremely professional, upfront about all the charges and did the work in a very timely manner. Communication was great and we were very pleased! Thank you to Nick and Jeff for helping us!

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  I'm new to this Toyota, Nathan was so nice. He was very helpful and answered all my questions and concerns. The service I needed was done in a timely manner. I will be back to see Nathan as my service advisor. Thank you for all your help today Nathan!!!

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  It was finally time to get a new car, something reliable, and that would last awhile. The RAV4 that we bought is absolutely beautiful, and I’m so happy with all the features of the car! But the best part was how lovely everyone at the dealership was, Marcel and Mr. T were amazing.

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  Nick helped serve me with my concerns on my 2020 Tacoma. He explained everything thoroughly to help me make the best decisions on service. I’m definitely making Findlay Toyota Prescott my new service center. They took care of my Tacoma thoroughly and in a timely manner. Thank you Findlay Toyota Prescott☺️💯

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  We were looking for a new truck last week and happened into Findlay Toyota of Prescott and spoke with Marco Palacios in Sales. He was really great to work with, he listened to BOTH of us and showed us what they had on the lot and luckily they had what we wanted, a new Tundra pick up.

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  Best car buying experience ever! Smooth sailing from the time I walked into the door until the end when I walked out with keys to a new vehicle. No pressure sales whatsoever. Alan Hoover was not only very knowledgeable in Toyotas; but in cars in general and the whole car buying process.

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  My service rep was personable and helpful. I only needed a tire rotation and he made sure the staff knew I was waiting. I had my car back and was on my way within 15-20 mins of completing the paperwork. Great customer service!

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  Great service! Tony B worked with us. He was patient and kind. Never pushed us to make our decision! He turned us over to Cory who explained everything and left no stone unturned. What a great experience we had yesterday and today! We would highly recommend Findlay Toyota!

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  What a very easy process they made it. Sarah and Pauly were awesome and great to deal with. Would highly recommend if you are out looking for a vehicle.

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  Keith is amazing! He made buying my Toyota 4 Runner a great experience. I’ve been wanting one for awhile but was dragging my feet. I decided to finally get going on it. Keith answered all my questions. There was no pressure or hype. Made me feel comfortable with my choice. We went on for a test drive and I came home with my SR5! I’m thrilled 😄!

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  Well our lady that we talked to and helped us buy our truck her name is Sarah sweet and and she really was sweet actually they all Were. All in all it was a wonderful experience they had just gotten massaging chairs even and they let me set in them.

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  My sales representative Tony M was very helpful finding a car that met my needs. He was respectful of my budget and willing to take the time to answer my questions and give me instructions on car functions. He encouraged me to contact him if I needed assistance with anything. Over all good experience. Thanks Tony!

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  The 4Runner has been my all time favorite for a few years now. I have been back and forth about getting one. Carlos has been working with me from the get go about putting me into one, and it finally happened. Pauly and the whole finance family worked their magic! Y’all really did that, God works in mysterious ways! Thank you Findlay Toyota Fam ❤️

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  Scheduling for service was easy over the phone. When I arrived another service manager stepped in to start the process while the one I was assigned to was working a warranty issue for another customer. Miguel kept me informed as the vehicle was being serviced.

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  Very Professional, polite and respectful. All questions and concerns, answered and addressed. Went very smooth and as a result, I drove home in a new car. What more can a guy expect. In addition, you should give them all a pay raise. 🙂

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  Brought my vehicles in for a long overdue recall service. Everyone was very kind and helpful. Charles the shuttle driver was great. Nathan helped me get through my recall service without a hitch. Overall great experience. Thank you.

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  From start to finish it was a awesome experience. Findley is truly a "World Class Customer Service" center. Thank You

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  I had a great experience with Prescott Toyota. Mr T helped me out and Is amazing! I greatly appreciate everything his whole team did to get me a great certified Toyota. I highly recommend them and will be back when I am ready for my next car. Thank you again and know that you and your team are amazing!

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  Excellent service! Very helpful. Everyone here helped with our needs and made us feel very comfortable, I couldn’t have asked for a better experience.

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  I was in the market for a Toyota Tundra TRD Pro and needed one fast. Brian W. at Findlay Toyota was the best salesperson I've ever had the pleasure to work with. Not only did he make the entire process smooth, efficient, and quick, but took the time to let me test drive the truck and answer all my questions.

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  While driving to Bible Camp from Tucson to Prescott Arizona, our radiator blew up and we had our vehicle towed to Findlay Toyota. Nathan had our vehicle checked out and immediately informed my wife and I of the damage, repair cost and time it would be completed. Throughout the ordeal Nathan was very pleasant and kept us informed.

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  My first contact with Finley Toyota in Prescott was Mr T.... He helped me find the vehicle I was looking for and made the process of acquiring said vehicle very easy comfortable and with a good spirit. And other associates there at Findlay or most helpful and a very friendly bunch to deal with.

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  The 4Runner has been my all time favorite for a few years now. I have been back and forth about getting one. Carlos has been working with me from the get go about putting me into one, and it finally happened. Pauly and the whole finance family worked their magic! Y’all really did that, God works in mysterious ways! Thank you Findlay Toyota Fam ❤️

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  My wife and I went in to look at a used Tundra they had on the lot, needing more power in a 4x4 truck. Came across Robert P and he took us around the entire lot finding all the trucks we could ask for. Ended up getting an amazing deal and a wonderful buying experience all around. Would highly recommend the team at Findlay Toyota for a no pressure vehicle buying experience!!

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  I've been into Findlay several times over the last few years. Recently I worked with Marco Palacios, he was so helpful, knowledgeable and really friendly. He knew so much about what they had available and went above and beyond to help me find it. I highly recommend Findlay for vehicle service, and if you're looking to buy a car, ask for Marco!

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  Go see Tony M at Findlay Toyota. Or as we call him “Tony Toyota” He’s such an awesome guy. Made buying our car super easy. No pressure and super Honest and upfront. Thanks again Tony. Appreciate it. - Keri & O

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  “Mr T” was a great salesperson to deal with, along with Ryne at the Certified Used lot, they made the experience of purchasing my Tacoma very enjoyable and hassle free. Also, Paulie who handled my finance paperwork was really friendly and we shared some good laughs. I’m very happy with the customer service at Findlay Toyota.

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  Great car buying experience overall! Tony at Findlay Toyota was invaluable to the process. He was always around to answer questions and very knowledgeable. During the entire process he made us feel comfortable and presented with a smile.

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  Great customer service! Tony and Cory especially went above and beyond to provide us with exceptional care. We had a very particular truck we were looking for and Tony made sure all our boxes were checked and we were happy customers.

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  I really appreciated Tony who sold me my 2020 Toyota Tacoma. He was personable as well as informative and made sure I got the best deal possible. I really admire his work ethic and willingness to answer every question I had. I highly recommend him for all you vehicle buying needs!

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  Fantastic salesmanship! When I was on the hunt for a vehicle to replace the one I was driving, I reached out to Steven at Findlay Automotive Group for advice as well as to see what he had available on the lot in my price range and what I was looking for.

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  I didn’t think I with my credit id be able to get a vehicle. Findlay Toyota went above and beyond for me to ensure I got a great car with low miles and at the right price. It was hassle free and everyone was polite and honest.

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  I had an amazing experience at Findlay thanks to Alan Hoover! He made this car buying experience fun and so easy! He was very helpful in answering my questions and even stayed late to let me test drive the vehicle. I had no pressure from Alan to buy, he was very polite and respectful. Thank you so much for making my 42nd birthday a memorable one.

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  I was on the hunt for a 2021 Sienna Platinum, which is very difficult to find at a reasonable price in my local area of Southern California, so I started widening my search to include surrounding states. I came across Findlay Toyota of Prescott and e-mailed them and promptly received a response from Anne Sostman.

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  Past shopping experiences for a vehicle were such a drag! People following you around, or not even looking your way. And then when you settle on something Oh the wait! So agonizing! But not at Findlay Prescott Toyota! I will say it again, Not here! We saw the vehicle we wanted, talked a deal and within 2 hours we were driving our vehicle home!

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  This was the best car buying experience I have ever had. Initiated online, as I preferred, I checked with numerous dealers throughout the US and they offered the best price, overall.I asked for specific information and recommendations and received it. There was no up selling or pressure. They were professional, helpful and courteous. I would travel 2 hrs again to make a purchase.

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  Findlay Prescott Toyota did a true 5 star job on selling me a Tacoma... I live in Tucson and was having no luck here finding what I want OR a salesperson to actually work to find me what I wanted... Anne at Findlay got back with me right away, had 2 trucks I wanted, explained the sales process to me including delivery and financing, and got my new truck locked up and paperwork sent out digitally right away. I will update the review as needed once I take delivery, but so far- so GREAT!

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  Great customer service! Tony and Cory especially went above and beyond to provide us with exceptional care. We had a very particular truck we were looking for and Tony made sure all our boxes were checked and we were happy customers. Thanks Findlay Toyota on helping with our new Tundra! Highly Highly recommended the staff at Findlay Toyota for your next vehicle purchase.

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  Fantastic salesmanship! When I was on the hunt for a vehicle to replace the one I was driving, I reached out to Steven at Findlay Automotive Group for advice as well as to see what he had available on the lot in my price range and what I was looking for.

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  Everyone was very helpful in answering questions and making sure I was comfortable. I appreciated so much that Chris in finance honored and ensured I was within the payment I needed for my vehicle. I will definitely return.

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  I had an amazing experience at Findlay thanks to Alan Hoover! He made this car buying experience fun and so easy! He was very helpful in answering my questions and even stayed late to let me test drive the vehicle. I had no pressure from Alan to buy, he was very polite and respectful. Thank you so much for making my 42nd birthday a memorable one.

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  Easiest transaction purchasing a car by far! Talked with Lesley in sales and she had full transparency of pricing. Due to my schedule we wanted everything ready when we got there. In and out in 30 min! Price was fantastic and the service/process was even better!

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  Went to go check out some new Tacomas (been wanting one for a while), and just wanted to check them out. Sarah helped me test drive a couple of 'em, gave me helpful info, and was a great person to talk with. I had a certain budget and idea, and they did their best to work with me and always did it with a smile. Walked out with a Tacoma that day.

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  Great customer service! Tony and Cory especially went above and beyond to provide us with exceptional care. We had a very particular truck we were looking for and Tony made sure all our boxes were checked and we were happy customers. Thanks Findlay Toyota on helping with our new Tundra! Highly Highly recommended the staff at Findlay Toyota for your next vehicle purchase.

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  Fantastic salesmanship! When I was on the hunt for a vehicle to replace the one I was driving, I reached out to Steven at Findlay Automotive Group for advice as well as to see what he had available on the lot in my price range and what I was looking for.

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  Wonderful experience. James was friendly, kind and professional. Chris in Finance was also a true pleasure to deal with. We will DEFINITELY buy our next car at Findlay when the time comes. Great dealer, highly recommended!!!!

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  I had an amazing experience at Findlay thanks to Alan Hoover! He made this car buying experience fun and so easy! He was very helpful in answering my questions and even stayed late to let me test drive the vehicle. I had no pressure from Alan to buy, he was very polite and respectful. Thank you so much for making my 42nd birthday a memorable one.

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  Everyone at Findlay is very helpful and friendly. We just bought a new(used) Tacoma and couldn't be happier. Our sales person Michael Soumokil was great. After the sale we worked with David in service and got everything additional that we needed. He was great to work with. Also want to give 5 stars to our usual service guy Nathan. He does whatever it takes! Great place to take our trucks for maintenance.

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  New in the area and needed a 30,000 mile service. Scheduled it via website (easy). Showed up on time and was greeted quickly. My car was serviced very quickly and ready in quick time. Technician was knowledgeable and helpful. ALL GOOD!

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  This review is for my service advisor, Chelsea. I have been into Findlay 4 or 5 times, and have learned that getting the right service advisor makes all the difference. I will not come in if she is not here. The couple of times I have had to work with someone else have been sub par, to put it nicely. Chelsea bends over backwards for her clients, is always happy and helpful and will make sure the job gets done CORRECTLY! Thanks for the hard work, Chelsea. It does not go unnoticed!!

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  Great customer service! Tony and Cory especially went above and beyond to provide us with exceptional care. We had a very particular truck we were looking for and Tony made sure all our boxes were checked and we were happy customers. Thanks Findlay Toyota on helping with our new Tundra! Highly Highly recommended the staff at Findlay Toyota for your next vehicle purchase.

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  I got such a good vibe walking into Findlay Toyota. This was my first experience buying a car from a dealership, and I felt very comfortable. Alan Hoover was such an incredible guide through my buying experience. He was honest, punctual and compassionate. HIGHLY reccomend!

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  I had an amazing experience at Findlay thanks to Alan Hoover! He made this car buying experience fun and so easy! He was very helpful in answering my questions and even stayed late to let me test drive the vehicle. I had no pressure from Alan to buy, he was very polite and respectful. Thank you so much for making my 42nd birthday a memorable one.

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  Fantastic salesmanship! When I was on the hunt for a vehicle to replace the one I was driving, I reached out to Steven at Findlay Automotive Group for advice as well as to see what he had available on the lot in my price range and what I was looking for.

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  Great service and vertical friendly staff. Thanks Nathan for making all the recommendations. Work was done really quick. I will be back !!!

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  Have been going here for 5 years. Before and after becoming a Findlay dealership. All personnel continuesly provide friendly and informed service.

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  This was a very quick and efficient experience. Ann was wonderful and great with the details of the sale. I could not be more pleased with the car, the service, and the whole experience.

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  I was very pleased with the service provided. I was able to set appt online and get right in. Once diagnosed, the service was completed within a couple of hours. Service tech, Miguel, was very professional.

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  Always provides great and prompt service!!

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  My wife and I had a great experience here. Ryne Stickney was knowledgeable and helpful, this was absolutely the best buying experience I've had in two decades of buying cars. I'll be returning for my next vehicle shortly, I can't recommend Findlay enough.

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  Courteous, respectful, and efficient Toyota team. We have bought and services with Findley for years and are always pleased with the excellent service provided!

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  Love Findlay Toyota and our salesman Melvin was great! We had a great experience and will definitely refer anyone looking for a good quality car experience.

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  Best experience ever. From the moment I entered and met Josh to finance to service with Vince and the service team for my second vehicle, you guys were awesome. No stress, no issues, just new truck equip with everything i wanted and happy holidays! This truly was an experience I recommend to others. Thank you to everyone involved in making Findlay Toyota an amazing place. You all rock!

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  It was my first time getting a car service and I came across a helpful and kind service consultant named Richard Castillo. He was so welcoming and explained to me in detail of what I needed to do and plans for the future for my car. Excellent customer service !

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  Love all the service I've received at Findlay Toyota. Thanks to Brandon Day in service, he listens and takes care of us well. Must also mention when we bought our RAV4, JP was great and patient (we're VERY particular) and also to Gerry and Frances for breaking it down easy for my mom to understand. Definitely come to Findlay and ask for these guys, they make a difference in the car purchasing experience!

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  Doug Jones was fantastic! Used the Costco auto program through them got a fantastic deal and everyone involved was great!

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  Excellent customer service, Brandon Day was my service advisor. Took care of everything that needed to happen with a quick turn around time.

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  I love Findlay Toyota. Everything since the day I set foot into buying my first Toyota has been great!

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  Always great, Andrew is very friendly and helpful. I would recommend any one to him. Thank you for being such a kind person.

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  Matt Stanley, service advisor, and Robert Guerra, parts supervisor, were great to deal with. Both are always efficient, polite, and have excellent customer communication skills. Findlay Toyota is a great dealership.

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  The salesperson was helpful and friendly. The finance manager was open and honest about my options for financing. The dealership offered to go to the DMV for me, which I happily accepted. The dealership was clean and followed Covid-19 protocols.

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  This was my first trade in, and Isaac was so helpful in walking me through everything and again, getting me an incredible deal. Alex in financing is incredible as well. This dealership overall has given me the best consumer experience I've ever had.

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  Findlay Toyota has THE most genuine and sweet, helpful staff! They're accommodating, thoughtful, straightforward, and truly treat their clients like family.

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  Very patient and helpful in explaining how the process works. Exceptional staff very knowledgeable unmatched service perfect team

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  Always friendly customer service and customer satisfaction focused. Never encounter any problems with this dealership.

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  Really enjoyed my experience, as Tan Tran provided excellent customer service to me and answered all my questions about my Toyota FJ.

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  I was in an awful loan from another place and I needed to get out of it. Richard made the process at Findlay stress free and I'm now the owner of a 2020 RAV4 XLE Premium! I recommend Findlay Toyota.

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  Customer service was outstanding and my vehicle maintenance was done quickly and to standard

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  Excellent service from Linda to Nick to shuttle driver

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  The only reason Findlay didn’t get a 5 star rating is I don’t give anyone a 5 Star. They’re about as Professional as you can get and Very Polite and Samantha is Absolutely Great. Tad

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  Excellent service. Thanks Robbie and Hoov!

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  We had an airbag recall on our 2014 Toyota Sienna minivan and they are going to fix it for free and they also gave us a truck to use in the meantime.

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  25k mile service on my 2018 RAV4 Hybrid - appointment at 7am, they confirmed by text twice before hand (nice reminder!). Service Tech Miguel was friendly and knowledgeable. I waited while the service was performed. Was in and out within 1 hour. They are spot on with COVID safety, hand sanitizers handy, spotless bathroom, even plastic covering over steering wheel when I got into the car to leave! Very pleased, as always, with the level service and professionalism this dealer shows it’s customers.

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  Got the vehicle I wanted with the right price

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  It was a pleasure dealing with the folks at Findlay. I felt they had integrity, treated me with respect, and listened to me. No hard sale, no up-selling, and they got me a great deal. They also gave me a fair and reasonable price on my trade. I would recommend them if you’re in the market for a new or used Toyota.

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  Tony M. helped me tremendously!! He was kind, efficient, and made an amazing deal work that I don’t think anyone else could. I recommend him 100% when looking to get a new vehicle!

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  We made our appointment online and were able to drop off the vehicle the night before.Nathan Nicksic our service advisor was great and had attention to detail . We also had a recall problem fixed when we had our vehicle in for service, as well as the staff was all courteous and efficient. Nathan even reminded me to keep my keys I needed for the office in the morning. Thank y’all, Job well done!!!

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  Tony is an absolute wonderful salesmen! Him and Andrew are a great duo with sharp looks and great humor making for the best experience I've had at a dealer! Chris was a pleasure to work with made everything quick and easy will definitely be back!

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  Michael was great! He didn't pressure us and really worked with us! Chris was great too, he even ended up finding us a better rate and shorter term while keeping with what we were alright with spending per month.

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  I had a wonderful first time experience, I dealed with wonderful people able to make things work for my fiance and I, that we have a wonderful reliable beautiful SUV. What a better place to get my first time vehicle then in my hometown. Thank you so much 😊 to Kimberly, Casey and Cory for helping us find the perfect vehicle for us. Thank you and God bless you guys 🙏

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  am beyond thrilled with my experience at Findlay Toyota! Andrew Azarsa was wonderful to work with. I walked away with the vehicle I wanted, and with a much lower payment than I had anticipated. The whole experience was easy and I will definitely be giving them my business again! Highly recommend!!!

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  I had a wonderful purchasing experience! I surprised my husband with a new 4runner for his birthday and they helped me get the vehicle home and even gave me a beautiful now to put on it! Robert Petty was an amazing sales person to work with as well as Paul and Chris in finance. The whole team made this a pleasurable experience and I will definitely return for my future car purchases! I highly recommend this dealership⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

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  Alan Hoover with Findlay Toyota was amazing!!!! He went over all my options. Answered all my questions and was very patient with my decision. Test drive was super fun. He showed me several of the options on my 4Runner and how the vehicle handles during my test drive!! I really enjoyed my experience and I LOVE my new 4Runner!!! Thank you so much!!!! ❤️❤️❤️

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  Buying our van at Findlay Toyota was the most pleasant car buying experience I’ve ever had. Everyone was super friendly, the place was spotless clean, they all wore masks and they were very responsive to our needs. I’ll definitely go back!

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  Nathan in the service department absolutely killed it with great service and amazing communication! He stayed in contact while my car was in the shop letting me know all the details and anything that was going on, he also did everything he could to help me and make an easier solution! If there was an option for more then 5 stars this man would definitely deserve it.

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  Our experience with this young man, Tony and with Findlay Toyota was a good one. We were treated with courtesy and condsideration. They worked with us and didn't do the high pressure sales pitch which we appreciated. The only thing is that they need to shorten the time of waiting as in getting our new car cleaned and ready. The wait was too long. Nice people to work with. Tony has a good heart and worked well with us. He's a keeper Findlay Toyota!!

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  It was the easiest car buying experience we have ever had. The staff was friendly and very helpful. We are very pleased with the deal they made. I would highly recommend Findlay Toyota to everyone. We bought a Toyota Tacoma TRD Off Road. It is a great quality vehicle.

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  I have always been happy with the service I receive on my 2010 Tundra. I think I have probably had it serviced more often than necessary because I drive very little, but wanting to keep the warranty in good standing, I’ve brought it in every time I’ve been called. Keep up the good work, service department.

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  I LOVE MY CAR! Humberto and Anne were awesome to work with. No pressure buying. They truly wanted me to love whichever car I finally decided on. They were both very patient with me throughout the whole buying process. Cory and Chris in finance were great too! EVERYONE at Findlay Toyota was nice and fun to be around! Thank you all so much for helping me find the perfect car at a great price!

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  Doug at Findlay Toyota was wonderful to deal with. We live in Texas, so we did pretty much the entire transaction online. He didn't call and email constantly and pressure us - he just reached out here and there, which was perfect. When I had questions, though, he was quick to respond. He made everything so easy, which we very much appreciated! Thanks Doug!!

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  Great experience, they handled all the paper work while I was working and Corey B worked hard and got me the best rate and financing possible! Our salesman Tony was very relaxed and friendly. Totally no hassle and a super friendly and respectful crew. I came in expecting to be there for hours but I was literally in and out with a new truck in 20 minutes. I usually dread going to a dealership but Findlay was honestly fantastic. Won’t be the last time I buy a truck from them for sure!

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  I visited Findlay and met with Alan Hoover in sales. I discussed with him the vehicle I wanted but they didn't have it in stock. I told him that I had previously found one online at a dealership in Phoenix. After 15 minutes or so, he advised that he could make a trade and it was delivered the following afternoon. The sales contract went smoothly and price and fees were agreed to before any signing. No surprise or added fees.